FAQs & prohibited items

FAQs

Date: ‘Sundae’, June 30, 2019

Time: Noon - 6PM

Location: El Paso Convention Center

How much does it cost?

  • $5 GA (13 & Up)

  • FREE for Kids (12 & Under)

What does my ticket get you?

  • Access to the festival grounds

  • Free activities

  • Entertainment

  • Free gift at entry (while supplies last)

Do you sample the ice cream?

  • Ice cream treats are bought within the festival using your TFCU ticket. No samples are given out by ice cream vendors.

Where and how do I use my TFCU tickets?

  • TFCU tickets may be bought on festival grounds. $1 = 1 TFCU Ticket

  • You may use the TFCU tickets to purchase ice cream, food, large rides and more. No cash/card will be accepted at the booths besides retail.

What is the price range for the ice cream? The kid’s attractions? The food?

  • FEATURES PRICE MENU

    • Kid Rides & Activities: 2-4 TFCU Tickets

    • Ice Cream & Frozen Treats: 1-4 TFCU Tickets

    • Food Vendors: 2-8 TFCU Tickets

    • Floats & Beverages: 5-10 TFCU Tickets

What kind of paid rides are there?

  • Spider Mountain

  • Meltdown

  • Rock Climb Slide

  • Ice Cream Slide

  • Bull Riding

  • Gyro

  • Jumping Balloons for Toddlers

  • Laser Tag

  • Big Baller

Are there free activities/rides?

  • Visit the El Paso Live Game Zone for free! They’ll have:

    • Human Foosball

    • Human Billiards

    • Giant Jenga

    • Giant Connect Four

    • Cornhole

What can or can’t I bring inside the festival?

  • See above! Strollers are allowed inside the festival.

Where can I park?

  • Parking is available inside the Convention Center Parking Garage or the Union Plaza Transit Terminal Parking Garage. See maps below.

El Paso Convention Center Parking Garage

 

Union Plaza Transit Terminal Parking Garage

 

Is there an easy way to get downtown without driving?

  • YES! Ride the El Paso Streetcar to the El Paso Convention Center! Park at the Glory Road Parking Garage near the Don Haskins Center and jump on the Streetcar! Your exit will be at Oregon and Franklin St. Cost to ride for the summer is FREE!

Is ADA access available for the El Paso Convention Center?

  • YES! Handicap parking is available in the El Paso Convention Center Parking Garage with 2 fully accessible elevators located on the 2nd and 1st levels of the parking garage.

Will there be savory food?

  • We have plenty of delicious food vendors for when you need a break from ice cream.

Are all ages allowed?

  • Of course! This is a family-friendly event.

Are pets allowed?

  • We do not allow pets inside the festival. Service animals are allowed and must have proper documentation during the festival.

Will there be a Photo Booth?

  • Yes! Visit the Ruhmann Law Firm Photo Booth for a pic to take home & share. If you are military, show your valid Military ID at the Photo Booth to receive a free Bomb Pop JR.

Do you sell alcohol during the festival?

  • Ice Cream Fest is just for kids! Visit the Smirnoff Ice 21+ Bar for Smirnoff Fizzy Floats, Margaritas & MORE! Must have a valid 21+ ID to enjoy.


PROHIBITED ITEMS INCLUDE:

  1. No bags or backpacks will be permitted into the venue except for small personal bags or purses (12″ x 12″x 6″ max) Please note that some events may enforce a modified bag policy. Please see the specific event page on the El Paso Live Website or contact the El Paso Live Front Office at (915-534-0660) for further information

  2. Cameras with interchangeable/detachable lens or external flash (No Professional Photography)

  3. Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)

  4. Selfie Sticks, Tripods, Monopods

  5. Outside Food and Beverage

  6. Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)

  7. Laptops, Tablets, Personal Computers, or Two-Way Radios

  8. Weapons, Firearms, Pepper Spray, Pocket Knives, and any items that can or may be used as an improvised weapon)

  9. Illegal Drugs or Substances

  10. Flashlights, Laser Pointers, Flares, or Fireworks

  11. Noise Making Devices (i.e. Air Horns, whistles, bells, etc.)

  12. Balloons, Balls, or Projectiles

  13. Skateboards, Segway, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets

  14. Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas. Please note that some outdoor events may enforce a modified Cooler/ Ice Chest policy. Please see the specific event page on the El Paso Live Website or contact the El Paso Live Front Office at (915-534-0660) for further information

  15. Patrons Without Shoes or Shirt

  16. Masks, Chains, or Studded Belts/Bracelets

  17. Drones (without prior written consent from El Paso Live Management)

  18. Unapproved Pamphlets, Handouts, Ads, or Flyers without prior consent from El Paso Live Management

  19. Clothing, garments, or signs displaying explicit language, profanity, or derogatory characterization toward any person(s)

  20. Signs, Flags, or Banners